Developing Emotional Intelligence delivers better Leadership at Fedex.

Posted on February 13, 2014 by Aidan

fedex_imageWe all need Authentic Leadership in times of constant change. This case study about Fedex, recently published (Jan 2014) by Fedex’s Global Leadership Institute (their in-house training centre) and SixSeconds (USA) has some very interesting metrics. At Adeo we provide customised Authentic Leadership Programs which focus on developing Leaders Emotional Intelligence and reframing the role of Leadership as well as introducing leaders to new leading edge Leadership Styles.

Fedex had measured results on the benefits of Emotional Intelligence from previous programs in the mid Noughties which encouraged FedEx to increase the emotional intelligence focus of their leadership training and deliver a new  course to put EQ into action at the frontlines. All new FedEx Express managers would receive the program to provide a solid people-first foundation upon which to build their leadership careers.

The FedEx Team delivered a five-day course with a six-month follow up coaching process. In an extremely faced-paced, task-focused environment, a common challenge for managers is losing sight of the relational dynamics that ultimately sustain team performance. To build a team where people give their “discretionary effort,” task-based management is insufficient: people-leadership is required. This means forming a connection between people at an emotional level.

Emotional Intelligence LeadershipEmotional intelligence provides the insight and skill to allow for this strategic use of feelings. The program helped new managers focus on how emotional intelligence will assist them to show up as leaders by managing themselves first, taking charge of their own emotions and behaviors so they can be effective role models and influencers.

Leadership Emotional Intelligence Development Results

Initial responses to the program are extremely positive with managers showing increased ability to push the FedEx strategy and the “People First” leadership philosophy. In the words of a program participant, one of FedEx’s people stated:

“I began the week realizing that I was limiting myself with a single leadership style and an emotional intelligence level that was preventing me from reaching my full potential, particularly in stressful situations. I learned how to apply different leadership styles to meet specific situations, apply consequential thinking, and continue to improve my emotional intelligence. I am already applying this new found knowledge in my day to day work environment as well as my personal life.”

Emotional Intelligence Improvements

Overall the largest major improvements were in:

  • Decision Making where 72% made major improvements.
  • Quality of Life 60% made major improvements.
  • Influence 58% made major improvements.

At Adeo we work with Leaders in groups or one to one sessions, building key leadership skills that are proven to improve both employee engagement and bottom line results. We have witnessed huge improvements in key Leadership skills that impact performance and success in work and personal life.

Aidan Higgins

Source for Fedex Study ©Six Seconds – 6seconds.org